Do I Need To Create An Account?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Which Countries Do You Ship To?

We offer free shipping in the UK for orders above £10 and offer tracked paid shipping to all countries.

How Much Does Delivery Cost?

●  2nd class delivery in the UK - Free for purchases over £10

●  2nd class delivery in the UK - £1.99 for purchases under £10

●  1st class delivery in the UK - £3.99

●  International shipping Europe - £11.99

●  Worldwide shipping outside Europe £21.99

What Are The Payment Methods Available?

We accept all major credit and debit cards such as Mastercard, VISA and American Express. You can also make purchase by Apple Pay, Google Pay and Paypal

How Do I Return An Item?

If you changed your mind or are not happy with your order or you need to exchange the products, we will happily accept returns as long as a request to return is received by us within 30 days of receipt of the item and is returned to us in the original packaging, unused, and in a resalable condition. you can contact us directly via email (info@coolbritannia.com) with your order number and issue.
Any Damaged item or missing item should be reported within 48 hours of delivery.

Read more about our return police here

How To Report If Something Is Wrong With My Order?

If you find the parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, or something is not right, contact us within 48 hours of delivery at info@coolbritannia.com with images or videos showing the issue.

When Will I Receive My Order?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Orders are usually shipped within 1-2 business days and will reach you according to your shipping method.

Do You Offer Discount Codes And How Can I Get One?

We offer a number of discount codes to our valuable customers. You can get one when you subscribe to our newsletter and via emails on weekly basis.